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PRIVACY POLICY

 

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.inovanta.co.uk.

By providing us with your data, you warrant to us that you are over 13 years of age.

Inovanta Limited is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

CONTACT DETAILS

Our full details are:

  • Full name of legal entity: Inovanta Limited

  • Email address: info@inovanta.co.uk

  • Postal address: Devines Bellefield House, 104 New London Road, Chelmsford, Essex, England, CM2 0RG

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to resolve your concerns before you approach the ICO, so please contact us first.

It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at info@inovanta.co.uk.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data: This includes any communication that you send to us via website forms, email, text, social media messaging/posting or otherwise. We process this data to communicate with you, keep records, and for legal claims. Our lawful basis is legitimate interests.

  • Customer Data: This includes data relating to purchases such as name, title, billing and delivery address, contact details and payment info. We process this to fulfil orders and keep transaction records. Our lawful basis is contractual.

  • User Data: This includes how you use our website and services, as well as content you post. We process this to operate and maintain our website. Our lawful basis is legitimate interests.

  • Technical Data: This includes your IP address, login data, browser details, visit duration, page views, and similar info from analytics. Our lawful basis is legitimate interests in administering and improving our services.

  • Marketing Data: This includes your preferences for receiving marketing communications. We process this to deliver relevant content and measure effectiveness. Our lawful basis is legitimate interests or consent.

We may combine the above data categories for targeted advertising and marketing purposes. Our lawful basis for this is legitimate interests or consent.

SENSITIVE DATA

We do not collect any Sensitive Data (such as race, religion, health or biometric data) or information relating to criminal offences.

If we require personal data by law or under contract and you fail to provide it, we may not be able to perform the contract.

We will only use your personal data for its original purpose or a reasonably compatible purpose. If we need to use it for something unrelated, we will notify you and explain the legal basis.

We may process your personal data without your knowledge where required by law.

We do not carry out automated decision-making or profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data via:

Direct Interactions – You may provide data by:

  • Ordering products or services

  • Creating an account

  • Subscribing to publications

  • Requesting marketing or resources

  • Entering promotions or surveys

  • Providing feedback

Third Parties & Public Sources – We may receive personal data from:

  • Analytics providers like Google (outside the UK)

  • Advertising platforms like Facebook (outside the UK)

  • Technical/payment/delivery service providers

  • Public databases (e.g. Companies House)

MARKETING COMMUNICATIONS

Our lawful basis for sending marketing communications is your consent or our legitimate interests (to grow our business).

Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing if:

  • You have made a purchase or requested information from us; or

  • You opted in to receive marketing, and have not opted out.

If you are a limited company, we may send marketing emails without prior consent. You can opt out at any time by contacting info@inovanta.co.uk.

This opt-out does not apply to service emails related to purchases or contracts.

We will obtain your express consent before sharing your data with third parties for their marketing.

DISCLOSURES OF YOUR PERSONAL DATA

We may share your data with:

  • IT and system administration providers

  • Professional advisers (e.g. lawyers, auditors, insurers)

  • Government regulators

  • Business buyers or merger partners

All third parties are required to respect the security and confidentiality of your personal data and process it only under our instructions.

INTERNATIONAL TRANSFERS

We do not routinely transfer your personal data outside the UK or European Economic Area (EEA).

If data must be transferred outside the EEA:

  • We ensure the destination country is deemed adequate by the European Commission; or

  • We use approved contracts, codes of conduct or certification mechanisms; or

  • We rely on Privacy Shield or similar frameworks where applicable.

If no safeguards exist, we will request your explicit consent.

DATA SECURITY

We implement appropriate security measures to prevent data being lost, used or accessed unlawfully. Access is restricted to staff and partners who need it for business purposes and are subject to confidentiality obligations.

We have procedures to deal with suspected breaches and will notify you and the ICO where legally required.

DATA RETENTION

We only retain your personal data as long as necessary for the purposes it was collected, including legal, accounting, or reporting obligations.

For tax purposes, we keep basic customer data (e.g. contact and transaction data) for 6 years.

We may anonymise data for research/statistics, in which case we may use it indefinitely.

YOUR LEGAL RIGHTS

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Object to processing

  • Request restriction or data transfer

  • Withdraw consent where processing is based on consent

For more on your rights, visit: www.ico.org.uk

If you wish to exercise any of your rights, email info@inovanta.co.uk.

You will not be charged for making a request unless it is unfounded, repetitive or excessive. We may require proof of identity before processing your request.

We aim to respond within one month. If it will take longer, we will notify you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plugins, and applications. Clicking those may allow third parties to collect or share your data. We do not control those websites and are not responsible for their privacy policies. We encourage you to read the privacy notice of any external site you visit.

COOKIES

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences, provide essential website functionality, and analyse site usage.

You can set your browser to refuse some or all cookies, or alert you when websites set or access them. Note that disabling cookies may affect the functionality of parts of the site.

For more information on the cookies we use and how to manage them, please see our [Cookie Policy].

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